FAQs

Frequently Asked Questions

Need support? Email us at support@casperreststop.com

About

    

What is the Casper Rest Stop?

The Casper Rest Stop is a digital pop-up shop offering limited-edition, cozy products to help you feel good and do good. 20% of your purchase* will be donated to Win, the largest provider of family shelters in NYC.

Can I buy Casper mattresses and sleep products here?

No, the Casper Rest Stop is a pop-up shop with limited-edition loungewear and accessories available for a limited-time only at reststop.casper.com. Casper’s award-winning sleep products, including mattresses, pillows, bedding, and more, are available as always at casper.com. 

What is Win?

Win is the largest provider of shelter and supportive housing for homeless families in New York City. For more than 35 years, Win has provided safe housing, critical services, and innovative programs to help homeless women and their children rebuild their lives and break the cycle of homelessness. To learn more, visit winnyc.org or contact Women in Need Inc., 1 State St., 18th Floor, New York, NY 10004, telephone (212) 695-4758. 

How will my purchase benefit Win?

Casper will donate 20% of your purchase* to Win to help ensure more people have access to a place to rest and get better sleep. Due to local state regulations, purchases made by residents in AL, HI, IL, MA, MS, SC (or any other state where such donations would be unlawful) do not qualify for a donation.

Shipping

 

How long will it take for my order to ship?

Once you've placed your order and received a confirmation email, products typically ship within 1-2 business days. Once your order has shipped, you'll receive a FedEx tracking number that you can use to follow your package as it makes its way to you.

How much does shipping cost?

Shipping is $4.99 per order.

Are Casper Rest Stop products available internationally?

No, Casper Rest Stop products are only available in the U.S. for a limited time.

Returns

    

Can I return or exchange my order?

All items are final sale. We are not able to offer returns or exchanges as the Casper Rest Stop is a limited-time pop-up shop with limited-edition items. If your order is damaged or incorrect, please contact our customer support team at support@casperreststop.com, and we will do our best to ship out a replacement of the item if available.